Software support

Software User Guide

Our Software User Guide can help you with all of the basic set-up instructions, as well as how to use more advanced features. Use the search function to find what you need fast, or work your way through the guide to learn about all the great features.

If you can’t find something in the guide that you think should be there, let us know so that we can add it in for future users.

Demonstration Videos

We have a range of demonstration videos on our YouTube channel. Some of these are made by our international Open Food Network partners, so may refer to pricing that doesn’t apply here in Canada or may show different currencies or weights and measures, but the information on how to use the software should be the same.

Q&A Sessions on Zoom

We’ve launched appointment-based Q&A Zoom sessions.

Customer Support

Need more help? Please fill the form below describing the problem you’re having, including your shop name and any details on the order cycle, customer, or timing of an issue you’ve come across.

Our support team will contact you shortly!